Refund Policy

Returns

  • Our return window lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Policies also varies by manufacturer of the product/part.
  • To be eligible for a return, your item must be unused, new condition, and must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer unless told otherwise.
  • There are certain situations where only partial refunds are granted (if applicable) .
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not applicable for a full refund.
  • Any item that is returned more than 30 days after delivery is not applicable for a refund.


Refunds

  • All cancelled or refunded orders are subject to a 3% cancellation/restocking fee.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Some parts are subject to a re-stocking fee, varies from vendor to vendor.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some 3-7 business day processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@cruzeculture.com.


Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

  • Zero parts are available for exchange.
  • We only replace merchandise or parts if they are defective or damaged.
  • If you need to replace it for the same item, please email us first at info@cruzeculture.com, once we approve the replacement product, please send your item to: Cruze Culture, PO Box #800652, Santa Clarita, CA 91380, United States.


Shipping

  • To return your product, you should mail your product to: Cruze Culture, PO Box #800652, Santa Clarita, CA 91380, United States.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • The original shipping cost is non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, time may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.